With our proactive approach to servicing your IT system you'll have complete peace of mind, at a fixed cost while improving productivity and minimising risk.
Prime for Business
Having your IT system go down can be extremely frustrating, not to mention the productivity cost of downtime and the cost to get things up and running again. With our proactive approach to managing your IT system we work hard to prevent problems from causing downtime, and we ensure that your system is always operating at optimum performance.
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Peace of mind |
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Minimise risk |
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Higher availability |
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Less downtime |
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Better security |
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Greater visibility |
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Increased productivity |
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Lower costs |
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Fixed monthly cost |
We recognise that every business has different IT requirements, which is why we offer a customised solution to best suit your needs. We want to take the burden of managing your IT system off you, so that you can minimise your risk and concentrate your time and resources on running your business.
From 1 to 1000 users we can customise a solution for your business, whether you require basic support or if you want a fully managed service that will give you total peace of mind.
Optimus Systems Prime Service Level Agreements are uniquely designed to ensure that your organisation's IT infrastructure receives the required level of support that you desire. Built on the strength of our technological tools and quality customer service, we respond rapidly to changes in the health of your IT system and applications, and to your requests for help.
Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve IT problems or failures. This results in increased employee productivity and cost savings for you. In many cases, problems can be avoided before they even happen!
Optimus Systems Prime Service Level Agreements are uniquely designed to ensure that your organisation's IT infrastructure receives the required level of support that you desire. Built on the strength of our technological tools and quality customer service, we respond rapidly to changes in the health of your IT system and applications, and to your requests for help.
Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve IT problems or failures. This results in increased employee productivity and cost savings for you. In many cases, problems can be avoided before they even happen!
Key Features
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Software Patch Verification
Checks if your PCs and servers are running the most recent versions of Microsoft, Adobe and antivirus software, and provides reports and recommendations.
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Monitoring of your Backup Solution
Ensures the backup of your important data occurs as scheduled and without error, protecting your business from data damage or loss.
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PC Health and Performance Monitoring
We constantly monitor your PCs to verify that your computers are running in a stable and secure fashion. We monitor for health, error conditions, and overall performance.
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Preventative Maintenance
Regular maintenance ensures that your servers, PCs and other vital network devices function optimally. This is a vital activity for improving reliability and security.
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License Compliance
Tracks how many licenses of your legally purchased software are running on your network so that you avoid fines set out in your license agreements.
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Reporting and Documentation
We provide regular reports to show you the status and health of your system. We can also provide you with comprehensive documentation of your IT infrastructure set up, with all account details and passwords.
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Additional services
We can also add value to your Prime IT management through our range of add-on services such as spam management, hosted exchange email, anti-virus and backups. Contact us to find out more.
Prime for home
Are you looking for assistance with your home PC? We also have a Prime service for personal home computers. Click here for more information.
Prime for retail stores
Do you have computers in retail stores? We have a specialised Prime retail service providing a flat fee for each store. Click here for more information.
Prime for Mobile Devices
Have you ever experienced the hassle of losing your mobile phone? Shortly we'll be launching our new Prime smartphone service providing GPS tracking and wireless backups of your phone so your mobile data is always safe. Click here for more information.
Key Business Benefits
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PREDICTABLE COSTS With a fixed monthly cost you can move from unknown and unpredictable IT costs to fixed costs that make IT budgeting much easier. |
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INCREASED PRODUCTIVITY Through early detection of impending problems, we can work to resolve many issues before they affect your network and your employees' productivity. |
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REDUCED DOWNTIME Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter. |
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IMPROVED ISSUE RESOLUTION Continuous insight into your system lets us reduce the business impact of failure by shortening the time from system failure to issue resolution. |
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PEACE OF MIND Enjoy complete peace of mind knowing that your IT infrastructure is being expertly managed, all for a fixed monthly cost. |
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BETTER SECURITY Enjoy better security with comprehensive monitoring and management of your antivirus and malware technologies to ensure a more stable environment. |
Enjoy peace
of mind with
our proactive
IT service
of mind with
our proactive
IT service
Every business has different IT requirements and varied network configurations. We therefore recommend an initial consultation to establish your IT requirements and determine what level of support is best suited to your business. Contact us for a consultation.
